Introduction

• It’s not always just saying no but also seeking clarification in your response.
• Using some of these responses will start to teach people how to approach you with future requests.
• Using some of these common capacity management situations and responses in conjunction with the other capacity tools will insulate and protect your bandwidth.
• Saying no is not easy, but there are gracious, mutually understood, and respectful ways to decline.

Continue onto the the next step to access the scripts to help you say no in a gracious and respectful way.